The journey begins serendipitously when an angel (Pam says he was Eratrian or Ethiopian) at the enormous curbside check-in line pulls me aside. "Come here. I'll show you something." He leads me down the curb to a window that looks in on another Southwest check-in a floor beneath us, where the line is short. It's like an airport secret that this guy is laying on me; it's a Christmas miracle.
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